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Customer Relationship Coordinator

  • Location

    Birmingham, West Midlands

  • Sector:

    Office Support

  • Job type:

    Contract

  • Salary:

    £23000.00 - £25000.00 per annum

  • Contact:

    Mia Wright

  • Contact email:

    miawright@workwithglee.com

  • Job ref:

    30720_1663320200

  • Published:

    10 days ago

  • Duration:

    12 MONTHS

  • Startdate:

    ASAP

  • Consultant:

    Mia Wright


Customer Relationship Coordinator

12 Month FTC
Birmingham Based


I am currently recruiting for experienced Customer Relationship Coordinators to work on a full time, FTC basis from my clients executive offices based on the outskirts of Birmingham.

Due to successful growth, our global client who is a leading technical and business services organisation, are looking to engage with applicants who have at least 6 months of recent and continuous phone based client and customer relationship contact centre experience.


The role:
* Communicating with existing clients across multiple shared service platforms
* Carrying out after-care service of clients
* Resolving customer queries
* Building & maintaining strong relationships with existing clients
* Generate new business from the existing client base
* Various admin tasks and documenting client information in the Customer Relationship Management (CRM) system


Ideal Candidate:
* 6 months+ continuous contact centre experience
* Impeccable verbal and written communication skills
* Strong organisational and time management skills
* Professional telephone manner
* IT literate and comfortable using standard Microsoft Packages and CRM Systems
* Good at problem solving
* Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time
* Able to work well both independently and cooperatively


Job Offer:
* Basic salary up to £25,000 dependant on experience with good benefits and discretionary bonus schemes
* After initial training period, opportunity to work 1 day in office and 4 days working from home

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