Customer Journey Manager

Customer Journey Manager

  • Location

    Solihull, West Midlands

  • Sector:

    Marketing and Digital

  • Job type:


  • Salary:

    £40000.00 - £45000.00 per annum

  • Contact:

    Ben Williams

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Consultant:


I have a fantastic opportunity for a Customer Experience Manager to join a fantastic B2C focused business in Birmingham, who are well-known for their excellent working culture and who are going through extreme growth at the moment.

This Customer Experience Manager role will involve:

  • Defining the whole customer experience strategy for the business and delivering on it
  • The management of a customer complaints process and the setup of a reporting matrix for this
  • Sharing all updates to customer journeys and customer insights with the wider business
  • The management of all customer surveys
  • Ensuring the wider business delivers customer service in the correct way and consistently
  • Developing and defining a customer loyalty programme

The position requires a candidate with the following skills:

  • Experience of working in multi-site B2C environment
  • A strong understanding of customer service, from a strategic perspective
  • Proven experience of customer experience
  • Proven experience of developing and evolving customer journeys
  • Excellent and professional communication skills, both written and verbal
  • Outstanding stakeholder management skills
  • The ability to manage a number of projects at any one time

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