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Customer Experience Manager

  • Location

    Solihull, West Midlands

  • Sector:

    Marketing and Digital

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £45000.00 per annum

  • Contact:

    Ben Williams

  • Contact email:

    ben.williams@gleeson-rg.com

  • Job ref:

    BBBH17059_1571912213

  • Published:

    24 days ago

  • Consultant:

    Ben Williams

I have a fantastic opportunity for a Customer Experience Manager to join a fantastic B2C focused business in Birmingham, who are well-known for their excellent working culture and who are going through extreme growth at the moment.

This Customer Experience Manager role will involve:

  • Defining the whole customer experience strategy for the business and delivering on it
  • The management of a customer complaints process and the setup of a reporting matrix for this
  • Sharing all updates to customer journeys and customer insights with the wider business
  • The management of all customer surveys
  • Ensuring the wider business delivers customer service in the correct way and consistently
  • Developing and defining a customer loyalty programme

The position requires a candidate with the following skills:

  • Experience of working in multi-site B2C environment
  • A strong understanding of customer service, from a strategic perspective
  • Proven experience of customer experience
  • Proven experience of developing and evolving customer journeys
  • Excellent and professional communication skills, both written and verbal
  • Outstanding stakeholder management skills
  • The ability to manage a number of projects at any one time

To apply for the Customer Experience Manager position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application.

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