Customer Experience Manager

Customer Experience Manager

Birmingham

Full Time - Monday

Would you like to be part of a strong leadership team?

Are you passionate about streamlining processes, implementing new ideas of working and customer care?

Gleeson Recruitment Group are recruiting for a Customer Experience Manager to work for a business that creates some of the worlds finest quality and luxury products.

We are looking for an innovative and passionate Client Services Manager to enhance customer experience and manage their teams performance. This is an exciting role for someone to implement new ideas of working, be a positive influence and lead by example.

With exciting growth plans, this is a brilliant time to join a business that really focuses on their people.

What are we looking for?

• Commercially aware
• Experience of managing a customer service team and being a positive influence
• Passionate about providing outstanding client service
• Experience of implementing new ways of working
• Ability to demonstrate strong working relationships with stakeholders and your team
• Inspire a customer service team
• A passionate, positive and personable individual

About the role

• Dealing with inbound sales from new and existing customers
• Managing a small customer service team
• 1 to 1s with team members
• Coaching and implementing new ways of working
• Handling customer complaints and turning into a positive
• Outstanding customer care to all customers and new customers

*Customer Experience Manager* *Customer Experience Manager* *Customer Experience Manager*

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