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Customer Experience Manager

Customer Experience Manager

  • Location

    Warwickshire, England

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £50000.00 per annum

  • Contact:

    Danny North

  • Contact email:

    dannynorth@workwithglee.com

  • Job ref:

    BBBH27723_1646829908

  • Published:

    2 months ago

  • Expiry date:

    2022-04-03

*** Brand New Role***

Customer Experience Manager

Warwickshire

Up to £50,000

Permanent Position

A brand new exciting opportunity has become available to join my client based in Warwickshire as a Customer Experience Manager.

The role is the ideal fit for candidates who are looking to progress up the career ladder in a future Director position, as my client offers great progression opportunities.

The candidate will be joining a successful business with added employee benefits such as excellent pension contributions, life insurance, private medical care, and also an added performance bonus.

Key Responsibilities

  • Heading up the Customer Service Team within the business
  • Develop working arrangements to improve on the business customer service
  • Regular catch up with staff and set out performance measures
  • Working to agreed KPI targets for the Customer Service Team
  • Taking on customer complaints and working on these until the issues are resolved
  • Working closely with other departments in the business including senior members of staff.
  • Responsible for ad-hoc duties which might be requested of you.

What we are looking for

  • A driven individual who has experience in line management
  • Excellent time management skills
  • Strong performer and can meet regular KPI targets
  • Proficient in Microsoft Excel
  • Experience working on CRM platforms
  • Willing to learn the ethos of the business
  • Ability to manage multiple projects
  • Build rapport with senior stakeholders
  • Access to own vehicle

The role above is not to be missed, please complete the following application below to register your interest.

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