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Customer Account Manager

Customer Account Manager

  • Location

    Solihull, West Midlands

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    Up to £18500.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:

    janespearman@workwithglee.com

  • Job ref:

    BBBH17841_1573726610

  • Published:

    22 days ago

  • Expiry date:

    2019-11-24

  • Startdate:

    ASAP

  • Consultant:

    #


Are you looking for a new fast-paced role? Do you get a buzz from delivering high-end customer service?


I am looking for passionate individuals to join one of the UK's leading Hospitality company and work within this vibrant team.


You will be responsible for:

  • Establishing contact with existing supply chain partners to ensure that delivery of goods are met, managing an account base of up to 150 on a weekly basis
  • Support in delivery of SLAs within their contact centre
  • Remain focused on meeting quality standards and achieve quality call monitoring
  • Being able to handle queries - upselling potential offers and working to achieve KPI's
  • Provide full administrative support


Key Skills:

  • Attentive to detail, ability to multitask with high levels of accuracy
  • Be confident and engaging - be able to negotiate, manage conflict and deliver resolutions
  • Excellent communication skills - building rapport to maintain high levels of customer service in a professional manner
  • Work proactively, both as a team and individually
  • You must be IT Savvy - completing administrative and logistics tasks to manage supply chain performance
  • Sales Focused & Target Driven


Working hours are based on a rota basis (Monday - Sunday between 7am - 8pm) and working 1 in 5 weekends.


Assessment Day will be held on Thursday 18th November - so get in touch with Jane Spearman for a chat today on 0121 752 3822 or apply now for more info!

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