Credit Controller

  • Location

    Birmingham, West Midlands

  • Sector:

    Accounting and Finance

  • Job type:


  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Aaron Pabla

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    12 Months

  • Startdate:


  • Consultant:

    Aaron Pabla

We're Recruiting A Credit Controller For a property business in the heart of Birmingham City Centre. This Is An Exciting Role To Join A Specialist Business That Has A Focus On Trust And Expertise And Is Well Respected In Their Market.

Due To The Nature Of The Team, Everyone Is A Team Player, Supporting And Helping Each Other Out Which Creates A Friendly Working Environment.

Working Hours Are 9am Until 5pm, Monday To Friday On A Hybrid Basis However, Some Fulltime Office Based Work Will Be Required From Time To Time.

Credit Controller Duties Includes:

  • Accountable for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days
  • Delivery of the collection and arrears KPI's and internal targets
  • Providing information to others on the status of debt and suggested next steps
  • Management of tenant accounts to include reconciliations.
  • Regular and periodic bespoke reporting to internal and external clients within excel and system generated reports
  • Management of unallocated cash
  • Liaise with Surveyors and Client Accountants to ensure all invoices are raised within the specific time frame
  • Be an active member of the Credit control team and contribute to team meetings
  • Regular review and update of process notes and other internal documents
  • Work at a level that allows you to use your existing Credit Control skills within the property industry and drive forward developments with your Line Manager.
  • Responsible for collecting optimum amounts due on behalf of our Clients by telephone, email and letters. Collection of payments will be by BACS, standing orders, direct debits, cheques, debit and credit cards.
  • Client reporting as required
  • Reconciliation of Tenants accounts
  • Run and distribute arrears reports.
  • Reporting to and liaising with the relevant Surveyors and Clients to obtain instruction for your debts.
  • Obtaining direction and instruction for all charges raised and due on your portfolios.
  • Obtaining information on Tenant records
  • Interrogate the system to locate Tenants/Clients and Properties.
  • Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts.
  • The team works closely with our Cashiering team and ensures all Tenant receipts are allocated correctly, assisting the Cashiering team with posting funds as required.
  • As new work is taken on in the business unit, Credit Control are involved to make the first contact with the Tenants.

About You:

  • Property knowledge and experience of high-volume collection of Rents & Service Charges desirable but not essential
  • High volume collections essential
  • Ability to prioritise and plan workload according to deadlines and with the ability to escalate appropriately when required
  • Ability to work on own initiative but more importantly work effectively within a team to support the achievement of the client's collection KPI's and internal team targets
  • Excellent communication skills are essential, to include, verbal, written and face to face.
  • Proactive and driven individual that can show a passion and commitment for their portfolio of debt, delivering against KPIs and accurately reporting and providing advice for each case
  • Advanced Microsoft knowledge
  • Positive attitude
  • Self-motivated to maintain output and able to work from home at times


  • Salary Up To £25,000 Per Annum
  • 25 Days Holidays Plus Bank Holiday
  • Hybrid Working / Flexible Working

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