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Credit Control Team Leader

  • Location

    Dudley, West Midlands

  • Sector:

    Accounting and Finance

  • Job type:

    Permanent

  • Salary:

    £28000.00 - £30000.00 per annum

  • Contact:

    Jess Brannigan

  • Contact email:

    JessBrannigan@workwithglee.com

  • Job ref:

    29726_1658484873

  • Published:

    25 days ago

  • Consultant:

    Jess Brannigan

Are you an experienced Credit Supervisor? Do you enjoy the day to day management and making an impact?

Gleeson Recruitment Group are working in partnership with a highly successful UK wide business with finance headquarters in Dudley, and assisting with their need to appoint a Credit Supervisor on a permanent basis. The successful Credit Supervisor can expect a salary circa £30,000 per annum.

Key Responsibilities:

Management and development of the credit control, invoicing and cash allocation teams:

  • Lead and develop the team and ensure team member careers are developed in line with HR policy
  • Manage the workload, priorities and initiatives of the team to ensure the SSC strategic objectives are met
  • Ensure good management practices are followed including regular 121s, objective setting, team engagement and prompt resolution of performance or conduct issues
  • Ensure team members embody business values and behaviours and embed a Continuous Improvement ethos throughout the team
  • Create an engaged, happy team by being an effective leader
  • Ensure credit controllers, invoicing team members and cash allocation teams are managed appropriately and bad debt is kept to a minimum using effective credit control and debt management practices; work to ensure agreed cash collection targets are met
  • Build relationships with sales teams, customers and other key stakeholders to ensure credit control objectives are met while maintaining excellent customer relationships and enhancing the customer experience
  • Agree timing for the calculation of bad debt provision and provide information as appropriate
  • Ensure cash is allocated in a timely fashion and discrepancies are addressed promptly
  • Progress legal action as appropriate to minimise losses and bad debts, ensure the team are managing customer queries which prevent payment and ensure these are resolved in a timely manner in conjunction with the customer service team

Essential experience:

  • Effective and experienced team manager in Credit control with large complex customers
  • Great customer service ethos
  • Good at juggling and managing multiple and sometimes conflicting priorities
  • Understanding of billing and cash management processes
  • Continuous improvement mindset
  • Comfortable with meeting stakeholders and managing questions
  • Good understanding of controls and risk
  • Numerate and IT literate, able to produce meaningful & actionable Management Information

To apply for the Credit Supervisor position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application

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