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Contact Centre Manager

Contact Centre Manager

  • Location

    Leamington Spa, Warwickshire

  • Sector:

    Engineering and Manufacturing

  • Job type:

    Permanent

  • Salary:

    £50000.00 - £60000.00 per annum + benefits

  • Contact:

    Paul Strachan

  • Contact email:

    paul.strachan@gleeson-rg.com

  • Job ref:

    BBBH17396_1571152483

  • Published:

    about 1 month ago

  • Duration:

    Permanent

  • Expiry date:

    2019-11-14

  • Startdate:

    ASAP

  • Consultant:

    #

Are you a highly process-driven Contact Centre Manager with experience running a fast paced technical service centre? Do you thrive on driving change and implementing processes that result in a more efficient, more predictable and higher-performing organisation?

My client is a distributor of capital equipment to a range of high-profile customers, also providing a highly successful service engineering capability that delivers strong, repeatable profit margins. Due to the successful expansion of the business & subsequent acquisition by an American firm, they're recruiting a Contact Centre Manager to organise & improve their engineering service centre.

You will lead a fast-growing team which will grow to 2 direct reports and around 20 technical schedulers. You will review current ways of working, then identifying & executing process improvement opportunities to improve the efficiency of the team and customer satisfaction scores. Your success during your first 12 months will be measured by the implementation of improved business processes and the expansion of the contact centre to meet increasing demand.

You are an enthusiastic manager and you lead from the front - you inspire your team through effective leadership you're willing to get stuck in to the team's objectives. You're a strong upwards manager who is in tune to the requirements of the business, and proactively demonstrates progress via regular reporting & informal communication.

The successful candidate will be paid approximately £50,000 to £60,000 plus benefits, based in a growing office in Leamington.

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