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Client Support Analyst

  • Location

    Birmingham, West Midlands

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    Up to £21000.00 per annum + Benefits

  • Contact:

    Jane Spearman

  • Contact email:

    janespearman@workwithglee.com

  • Job ref:

    BBBH26753_1641546371

  • Published:

    22 days ago

  • Consultant:

    Jane Spearman

Do you want to pursue and cultivate a rewarding career with a forward-thinking organisation?

Gleeson Recruitment Group are working with a global FinTech Business in Birmingham who are seeking a Client Support Analyst to join their expanding team. You will be a part of a successful team focused on delivering exceptional customer service and providing administrative support to the Client Support Team, monitoring multiple service mailboxes, efficiently action each email received, extracting numerical data and creating reports.

Key Responsibilities

  • Daily monitoring of the organization's Client Support inboxes, executing the appropriate actions for each email received in accordance with the agreed procedures and defined Service Level terms for each Client.
  • Accurate tracking of the receipt and execution of all requests into the Client Support inboxes.
  • Accurate setting of attributes on all documents for upload to the Document Management System.
  • Accurate tracking of the receipt of all quarterly report information.
  • Maintaining Fund Manager contact detail.
  • Liaise closely with other internal departments.
  • Ensure the quality and integrity of the data on the system is maintained.
  • Report creation and extraction of data.

Skills & Experience

  • Ability to work with speed and accuracy, to ensure you adhere to client deadlines
  • Demonstrable experience of working within complex and fast paced environments is essential.
  • Exceptionally people and customer orientated with a passion for delivering consistently good customer outcomes.
  • Identifying how to approach work; prioritising and planning work in an organised manner, proactively managing your workloads with strong organisational skills
  • Confident with managing stakeholders, internal and external, to a senior level.

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