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Client Service Coordinator

Client Service Coordinator

  • Location

    Worcester, Worcestershire

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £22000.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:

    janespearman@workwithglee.com

  • Job ref:

    30197_1659612614

  • Published:

    12 days ago

  • Expiry date:

    2022-08-08

  • Consultant:

    #

Are you driven by delivering exemplary service levels? Do you have experience working within a customer service or contact centre environment? If so, you must read on!

Working within a small, collaborative team, you will be joining a supply and manufacturing organisation who are seeking a Client Services Coordinator due to business growth. You will be responsible for managing the customer experience, from order to completion.

This is a permanent, full-time office based role and working hours are Monday-Friday (8.30-5.30pm).

Key Outline of the Role:

  • Handle incoming calls, answering within a reasonable time frame.
  • Contact customers directly via telephone, to confirm dates and stock availability
  • Build strong relationships with all customers, to deliver customer experience
  • Maintain and update the system, to track all customer interactions
  • Liaise across all departments within the business, ensuring that you deliver excellent service levels
  • Attend to any additional tasks, as requested by management

Essential Requirements:

  • Previous experience within a similar, office administrative or customer service administrator role
  • Excellent computer skills
  • Confident telephone manner
  • Ability to handle multiple stakeholders
  • Build strong relationships both internally as well as with your customers
  • A strong team player

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