Client Relationship Advisor

  • Location

    Birmingham, West Midlands

  • Sector:

    Office Support

  • Job type:


  • Salary:

    £24000.00 - £26000.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:


  • Job ref:


  • Published:

    15 days ago

  • Consultant:

    Jane Spearman

We are currently recruiting for experienced Customer Relationship Advisors to work on a full time, permanent basis from my clients executive offices based on the outskirts of Birmingham.

Due to successful growth, our global client who is a professional services provider is looking to engage with applicants who have at least 6 months of recent and continuous phone based client and customer relationship contact centre experience. The role not only offers full time employment but also the opportunity to join a dynamic and forward thinking business where opportunities are limitless as well as full in-house training related to their internal database and processes along with a modern and professional working environment.

The role:

* Dealing with existing clients across multiple shared service platforms

* Handling the after-care service of clients

* Resolving customer queries

* Building & maintaining strong relationships with existing clients

* Providing a professional and reliable service throughout

* Generate new business from the existing client base

* Various admin tasks and documenting client information in the Customer Relationship Management (CRM) system

The person:

* Minimum of 6 months continuous contact centre experience

* Excellent verbal and written communication skills

* Strong organisational and time management skills

* Professional telephone manner and conduct

* IT literate and comfortable using standard Microsoft Packages and CRM Systems

* Previous Relationship and/or Customer Service experience

* Problem solving mentality

* Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time

* Ability to multitask across multiple separate systems and prioritise accordingly

* Able to work well both independently and cooperatively

* Dedicated and receptive to training and feedback

The package:

* Basic salary up to £26,000 dependant on experience with good benefits and discretionary bonus schemes

* After initial training period, opportunity to work 1 day in office and 4 days working from home

* Ongoing training and development & opportunities to grow your career!

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