Business Systems Support Manager

Business Systems Support Manager

  • Location

    Walsall, West Midlands

  • Sector:


  • Job type:


  • Salary:

    £60000.00 - £70000.00 per annum + Benefits

  • Contact:

    Alex Burgess

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Consultant:


Gleeson Recruitment Group have just been briefed on a Business Systems Support Manager role working with a large organisation based out of Walsall.

The Business Systems Support Manager role is to manage supporting the ERP (AX/D365) and Line of Business (LOB) systems of a global business, setting, and maintaining KPIs for service and availability. Lead and manage all aspects of SDLC across the IT Department ensuring high quality products are delivered on-time and to budget.

Principal Accountabilities:

  • Manage Team of Business Systems Support & Development staff based in the UK and overseas.
  • Support of a global ERP user base.
  • Working with the software providers to resolve & escalate issues/incidents/development.
  • Assist with the upgrade of the current ERP system.
  • Working with your team to identify new opportunities to maximise the benefits of ERP and other LOB systems. Including ad hoc development / BI enhancements.
  • To lead the help desk function insofar as it relates to ERP and LOB systems to ensure user problems are being promptly cleared.
  • Providing user training and associated documentation where required
  • Provide service reporting and metrics to IT Leadership and the wider business.

Knowledge & Experience:

  • Minimum of 4 years' experience of managing an application support & development team.
  • Understanding of SDLC and various methodologies e.g Waterfall / Agile / DevOps
  • Understanding and evidence in developing and supporting BI platforms (Power BI)
  • Understanding of cloud technologies IaaS, PaaS, SaaS preferably with MS Azure
  • Background in ERP systems (preferably AX Dynamics / D365).
  • Good stakeholder management with evidence of supplier management and working with senior stakeholders.
  • Experience of IT / Financial Audit

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