Business Analyst / Commercial Analyst / Project Manager
FTC for 12 months - Up to £50,000 + benefits
Based in East Midlands but with remote working
My client is a PE backed niche travel business. Having recently undergone a big restructure they are now looking to really develop their contact centre through the collection and interpretation of more data. The contact centre is the main hub of their customer interaction with the telephone still their main touch point.
The role of the Business Analyst will be to work closely with the Head of the Contact Centre to identify and implement positive change across their people, systems and processes. The business wants to get the sales teams working more proactively, working to better defined KPI's and become more efficient through the production of better data and insight.
This is not a typical BA role, it is a highly commercial role in a fast paced business where you will be evaluating project plans, costs, benefits and barriers of a wide range of change initiatives.
the successful candidate will be someone who is passionate about data and understands how to turn data into valuable insight and drive positive change. You will be a strong communicator with a track record of driving change, implementing efficiency's and tracking results.
This role will suit someone looking to make a real difference and take that next step in their career.