Castle Donington, Derbyshire, E. Midlands, England
Up to £28500 per annum
11 months ago
Application Support Consultant
Location: Castle Donington
Salary: £25,000 - £28,500 DOE
Are you outgoing and self-motivated? Passionate about the level of service you provide? An analytical thinker and problem solver?
If so, then keep on reading because I have an opportunity for you to join a world-renowned and industry leading company who take great pride in their staff and their personal development.
So, what are they looking for?
- A strong passion for IT.
- Excellent self-drive.
- Ability to provide constructive input to colleagues at all levels.
- Adaptability to new applications and working methods.
- A team player.
- Attention to detail.
- Excellent interpersonal, communication and customer service skills.
- All round problem-solving skills.
- Background in technical application support.
- Experience with customer service systems or contact centre technologies.
You will be the point of contact for all things technical for the company's customer support systems, as well as this you will work on projects to further develop and improve the grade of service provided to customers.
Due to the sheer size of the customer service team and impeccable grade of service they currently provide, you will be working in a very fast paced environment and will need to be able to consistently use your initiative and self-motivation to ensure there is never any impact on the Global and Regional grade of service.
Get in touch with me on 0121 752 3818 if you would like to find out more about what this opportunity has to offer you or alternatively if you are confident this role is right up your street, drop your CV and I will give you a call. I look forward to hearing from you.
Application support, IVR, CSV, GEMA, NPTS, Deployment, Disaster Recovery, Projects, Project Management, Help Desk, Escalations.