3rd Line Support Engineer

3rd Line Support Engineer

  • Location

    Birmingham, West Midlands

  • Sector:


  • Job type:


  • Salary:

    £300 - £325 per day

  • Contact:

    Alex Burgess

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Duration:

    4 Months

  • Expiry date:


  • Startdate:


  • Consultant:


3rd Line Support Engineer / Birmingham / 4 Months / 300 -325 a day / Inside IR35

Gleeson Recruitment Group have just been briefed on an interim 3rd Line Support Engineer role working with an industry leading business for a period of 4 months.

The client I am representing are a rapidly expanding client based in Birmingham who are looking to add to their Infrastructure team. This role will be working at a 3rd line level and will be the main point of escalation for all issues.

Required experience:

  • 3rd line Infrastructure support experience.
  • Good hardware / software support experience.
  • Experience in the following:
    • Windows server
    • Vmware
    • Citrix
    • Azure (don't need an expert)
    • Hardware break fix
    • Networking basics
    • Project work
    • On site installations
  • Installing new software and maintaining the standard build.
  • Installing new hardware (servers, printers, computer workstations, etc.).
  • Overseeing security of all desktop and laptop environments
  • Identifying and fixing network faults.
  • Ability to travel across the UK when required (not too often).
  • Comfortable working fully remote.

Skills / Attributes Required

  • Strong knowledge of Network
  • Strong knowledge Microsoft Office 365 and Windows Servers.
  • Strong knowledge of Microsoft Azure
  • Excellent telephone manner and customer facing experience.
  • Microsoft and Network certification such as an MCSE or CCNA and above is desirable.
  • Understanding and experience in GDPR and BCP/DR is desirable.
  • Other IT industry standard qualifications is advantageous.

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