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1st / 2nd Line Support Engineer

1st / 2nd Line Support Engineer

  • Location

    Walsall, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £24000.00 per annum + benefits

  • Contact:

    Dan Hughes

  • Contact email:

    danhughes@workwithglee.com

  • Job ref:

    BBBH25503_1636037311

  • Published:

    about 1 month ago

  • Expiry date:

    2021-11-30

  • Startdate:

    ASAP

  • Consultant:

    #


1st / 2nd Line Support Engineer - Walsall - £20,000 - £24,000


I am currently working with a great client based in Walsall who are looking to add to their End User Support team. This role is a great opportunity for a Junior Engineer to grow their career within IT and gain excellent exposure and training.


Technologies used: VoIP, desktops, laptops, printers, scanners, servers, Active Directory, O365, Windows, Intune


Key areas

  • Provide on-site and remote technical 2nd level support services in the areas of computing, network and storage across while delivering efficient and friendly end user service.
  • Install, configure and maintain onsite networking equipment (Switches, routers, etc.), VoIP equipment, desktops, laptops, printers, scanners, servers and other edge devices.
  • Perform hardware, software and network failure diagnosis for troubleshooting and resolution.
  • Participate in and help manage IT infrastructure change management process.
  • Manage IT security and helps implement best practices based on ISO 27001 and Cyber Essentials controls.
  • Help to maintain and update processes and procedures for areas around ISO 27001 & Cyber Essentials controls and certifications; attends awareness training.
  • Communicate effectively in writing, orally, and with others to understand and convey information, in a manner consistent with job functions.
  • Exercise independent judgement and initiative and carry out job functions with or without direct supervision.
  • Work effectively under time constraints to meet deadlines and manage several different tasks concurrently.
  • Maintain the privacy of confidential records, correspondence, and files.
  • Establish and maintain effective working relationships with co-workers, vendors and business partners.



If you have the required experience and would like to find out more about this position, please apply here.

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