GRG are pleased to be working in partnership with West Midlands Growth Company who are seeking a Key Account Manager to support in driving the key objectives set within the Strategic Economic Plan. Working closely within the Business Attraction team, you will be responsible for the business expansion projects for the DIT (Department of International Trade) Key Account Management contract, supporting in the planning and delivery of the programme of engagement with 100 strategic Foreign Direct Investment business across the Midlands. This is a fixed-term contract until March 2023, and will be hybrid working from Birmingham offices and working remotely. Key Outline of the Role: Take full accountability of the programme implementation within account management, identifying, promoting and securing inward investment within the West Midlands region from foreign direct investors. Take responsibility of the project's relationship with stakeholders, working across both LEPs and Local Authorities investment teams Management of existing portfolio of accounts, and identification of expansion opportunities, through working collaboratively to attract, support and grow accounts Completion of monthly reports and presentation to board to analyse progress with all stakeholders Identification of staff retention support requirements within the accounts Tracking management of key target list and reviewing action points as required Providing administrative support to the wider team as required Develop and deliver an intelligence-led, account management and investor development plan aimed at securing expansion within target portfolio accounts Engagement with key industry associations and trade bodies Attend planned lead generation and marketing activities to showcase DIT's and WMGC unique relationship as well as leveraging university and commercial partners Monitor, review and refine individual business development strategies, together with marketing and communications programmes to fully exploit business opportunities both for the targeted business and for the wider benefit of the region Efficiently use and regularly update CRM systems to ensure regular and effective evaluation of activity across the project between all associated parties Regular project budget reviews with the finance team to ensure funding and spend is on track. Secure the project annual contract with all stakeholders by demonstrating value and success To be successful in this role: Demonstrable experience within a business development, relationship management and account management role Strong commercial acumen, credible and ability to build and nurture strong working relationships across senior stakeholders in both private and public sectors Effective communicator and presentation skills; the ability to articulate ideas at all levels within a variety of audiences Excellent interpersonal skills; the ability to demonstrate building partnerships Evidence of a well-developed knowledge and understanding of the strategic issues around sustainable economic development and place marketing By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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We are currently recruiting for a People Administrator to join our client's team. This is a brand new opportunity and a great entry level position suitable for anyone with a proven interest in Human Resources, having either studied for a qualification, or had exposure to it as part of any work experience undertaken. Your key responsibilities will include * Be the first point of contact for all People enquiries and elevate to other members of the team if needed * To ensure all payroll administration is efficiently managed * To keep the Human Resources Information System up to date with employee details * Administer offer letters, contracts of employment and promotion letters * Conduct reference checks on all new starters and to provide references for employees when needed * To assist your colleagues with the day to day operations of the department and with ad hoc projects and reports as required * Assist with employee recognition initiatives such as birthday celebrations, long service awards, and awards of excellence * Maintain all filing systems and databases to allow for the easy retrieval of information * To assist with the effective recruitment of team members * Provide assistance and support the company in any employee relations issues that arise * Assist with the coordination and delivery of training sessions About you * Have studied for or have a keen interest in Human Resources * Meticulous attention to detail * A proactive approach with a self-driven attitude * Excellent written and spoken English * Outstanding organisation skills * A responsible and mature attitude * The ability to remain calm and diplomatic in challenging situations * Be able to work with the highest discretion and keep information confidential GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Gleeson Recruitment Group are working in partnership with a Birmingham-based organisation who are seeking a Customer Services Officer to join their Operations Team. Acting as a first point of contact, you will be answering inbound calls and taking full accountability to resolve issues and maintain continuous service levels. What will you be doing? Scheduling service and repair requests, chasing technical engineers for completion updates and seeking order numbers for damaged items from the customer Ensure that SLA's are achieved, responding to customer queries within acceptable timescales Building strong relationships with your customers to retain your client's business Work collaboratively with your internal stakeholders, communicating effectively across departments to achieve business objectives and outcomes Assisting with customer reporting as required Handling and assisting with complaint investigation, always ensuring that the customer is updated Maintain and update the CRM systems What we need from you! Previous fleet customer service or dealership service sector experience essential Strong written and numerical skills Computer literate Direct customer contact experience Strong organisational skills Attentive to detail Ability to problem solve Work independently and contribute to the team performance Please note, this is a full-time & permanent opportunity, which will need you to be in offices 3 days per week and 2 from home. GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Gleeson Recruitment Group are working in partnership with a Birmingham-based organisation who are seeking a Customer Services Officer to join their Operations Team. Acting as a first point of contact, you will be answering inbound calls and taking full accountability to resolve issues and maintain continuous service levels. What will you be doing? Scheduling service and repair requests, chasing technical engineers for completion updates and seeking order numbers for damaged items from the customer Ensure that SLA's are achieved, responding to customer queries within acceptable timescales Building strong relationships with your customers to retain your client's business Work collaboratively with your internal stakeholders, communicating effectively across departments to achieve business objectives and outcomes Assisting with customer reporting as required Handling and assisting with complaint investigation, always ensuring that the customer is updated Maintain and update the CRM systems What we need from you! Previous fleet customer service or dealership service sector experience essential Strong written and numerical skills Computer literate Direct customer contact experience Strong organisational skills Attentive to detail Ability to problem solve Work independently and contribute to the team performance Please note, this is a full-time & permanent opportunity, which will need you to be in offices 3 days per week and 2 from home. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Hybrid role - Warwickshire, Full-Time, Permanent Who is hiring? A really well known manufacturing business are looking for a super organised PA to support one of their busy Directors. The role in a nutshell ... * First point of contact for the Director * Full diary management * Arranging internal/external meetings, resolving conflicts in schedules and dealing with last minute changes * Organising travel and preparing itineraries, visas, hotels etc * Preparation and compilation of regular reports and financial analysis * Prepare and submit expense claims * Creating PowerPoint presentations * Prepare meeting agendas * Coordinate logistics for departmental meetings * Maintain the department filing system What skills and experience would make you perfect for this role? * High level organisation and time management skills with the ability to be proactive, effectively prioritise tasks and efficiently respond to urgent requests * Advanced Microsoft Office skills particularly Outlook, Word, Excel and PowerPoint * High level diary and logistical management skills * Proactive solutions orientated approach * Excellent written and verbal communication skills By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Hybrid role - Warwickshire, Full-Time, Permanent Who is hiring? A really well known manufacturing business are looking for a super organised PA to support one of their busy Directors. The role in a nutshell ... * First point of contact for the Director * Full diary management * Arranging internal/external meetings, resolving conflicts in schedules and dealing with last minute changes * Organising travel and preparing itineraries, visas, hotels etc * Preparation and compilation of regular reports and financial analysis * Prepare and submit expense claims * Creating PowerPoint presentations * Prepare meeting agendas * Coordinate logistics for departmental meetings * Maintain the department filing system What skills and experience would make you perfect for this role? * High level organisation and time management skills with the ability to be proactive, effectively prioritise tasks and efficiently respond to urgent requests * Advanced Microsoft Office skills particularly Outlook, Word, Excel and PowerPoint * High level diary and logistical management skills * Proactive solutions orientated approach * Excellent written and verbal communication skills GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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We are currently seeking friendly, personable and bright individuals who are looking to kick start a career within Business Support Administration! Our client, a market-leading and prestigious brand, are looking for proactive individuals with brilliant IT skills and an eye for detail to support a busy team in a brand new project. If you are reliable, dedicated, resourceful and are looking for a role within a collaborative environment, look no further! Interviews will be commencing ASAP! About the role: JOB TITLE: Graduate Project Administrator TYPE: Full Time HOURS: 8 - 4.30pm (Hybrid, working 3 days in office and 2 from home) SALARY: £22,000 - £24,000 LOCATION: Warwickshire CULTURE: Friendly environment, supportive, bright and modern office, fantastic location, flexi-working, fast paced, training provided, opportunities to develop and land a leading career! DUTIES: Completing a variety of administrative tasks, focusing on data entry and data auditing Updating and maintaining an accurate record system, adhering to company procedures at all times Compiling reports Respond to general information queries Ad-hoc project administrative tasks as required by management Experience, knowledge and skills required Educated to a degree level Exemplary IT skills - MS Word, Excel, PowerPoint, Outlook & Teams High attention to detail skills; passion for quality in every task you complete Friendly, proactive, willingness to learn 1-2 year's experience within an administrative role - Desirable About you: A team player who is friendly, conscientious, and pays close attention to detail Good organisational skills; ability to work in a fast-paced and ever-changing environment Good verbal and interpersonal competence; confident communicator with internal stakeholders Collaborative, flexible working style Professional approach Proactive, reliable and responsible GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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We are currently seeking friendly, personable and bright individuals who are looking to kick start a career within Business Support Administration! Our client, a market-leading and prestigious brand, are looking for proactive individuals with brilliant IT skills and an eye for detail to support a busy team in a brand new project. If you are reliable, dedicated, resourceful and are looking for a role within a collaborative environment, look no further! Interviews will be commencing ASAP! About the role: JOB TITLE: Graduate Project Administrator TYPE: Full Time HOURS: 8 - 4.30pm (Hybrid, working 3 days in office and 2 from home) SALARY: £22,000 - £24,000 LOCATION: Warwickshire CULTURE: Friendly environment, supportive, bright and modern office, fantastic location, flexi-working, fast paced, training provided, opportunities to develop and land a leading career! DUTIES: Completing a variety of administrative tasks, focusing on data entry and data auditing Updating and maintaining an accurate record system, adhering to company procedures at all times Compiling reports Respond to general information queries Ad-hoc project administrative tasks as required by management Experience, knowledge and skills required Educated to a degree level Exemplary IT skills - MS Word, Excel, PowerPoint, Outlook & Teams High attention to detail skills; passion for quality in every task you complete Friendly, proactive, willingness to learn 1-2 year's experience within an administrative role - Desirable About you: A team player who is friendly, conscientious, and pays close attention to detail Good organisational skills; ability to work in a fast-paced and ever-changing environment Good verbal and interpersonal competence; confident communicator with internal stakeholders Collaborative, flexible working style Professional approach Proactive, reliable and responsible By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Passionate about all things people and driving customer satisfaction through your team? Looking for progression and development within a contact centre setting? We're recruiting for a Team Leader to join our client's growing Customer Support team in their contact centre in Birmingham. You'll be pivotal in driving the daily delivery of the team's performance and ensure you identify all opportunities to deliver a first-class experience to your customers. You will need you to Coach and develop the Customer Support agents to ensure they are delivering an exceptional customer experience, every time! Identify ways to continually improve your service, including implementing solutions to reoccurring themes Develop specialist knowledge about your product, becoming an expert in the features and technical workings of the CRM system in order to spot problems that can be fixed permanently Handle escalations, achieving personal targets by resolving the core issue Maintain consistently high service by managing on-shift resources, prioritising required actions and responding to incidents Manage the scheduling/rotas to ensure appropriate levels of cover for live "call" hours Be a role model, live by the organisation's values and engaged workforce Key Requirements Experience in a customer service team lead or contact centre supervisor role Experience of motivating a team of customer support specialists to ensure an engaged, successful team Track record of coaching team members and getting the best out of those around you Experience designing and delivering training as required Highly adaptable, with a flexible approach and able to drive change Experience in using CRM systems, Microsoft Office and a technology whizz! Challenge the status quo and identify innovative solutions to problems Empathy for our customers, with an awareness and focus on customer excellence GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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We're looking for a highly capable, confident and motivated individual with exceptional communication skills and the ability to manage multiple projects and priorities independently in a fast-paced environment. This role is a fantastic opportunity for a Personal Assistant that wants to develop in to their first C-Suite Level role. Who does the role report into? Chief Financial Officer What are the 3 best things about the job? * You will be part of a fantastic team of Assistants and become a crucial part of a global organisation in their UK Headquarters - a truly fantastic place to work. * You will have the opportunity to work on a wide variety of projects that demonstrate and utilise an extensive skill set. * Supporting various important, energetic and fun teams within the organisation, you will feel like a truly valued member of the team. What are the measures of success? * Seamlessly running your Director's workload. The role includes managing very busy diaries, lots of prioritising, ensuring you are one step ahead and that they are fully prepped. * Being able to build brilliant relationships with the broad variety of teams that each individual works with across the organisation. * Complete confidentiality when dealing with sensitive information. What would you expect to achieve in the first 3 months? To be fully immersed in everything relating to your execs and to be under the skin of the organisation itself. To know how the Executives work and get to know the clients that sit within your business group and the key contacts. There are a lot of people in the business, so it will be crucial to get to know as many people as possible. To develop strong and deep relationships with your Exec team. What will you need? * Strong organisational skills that reflect ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail. * Solid and demonstrable experience supporting the senior management team. * Flexible and adaptable to various competing demands and be able to deliver the highest level of client service and response. * Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external individuals and clients. * To assist with all board decks and action planning. * Expert level written and verbal communication skills. * Highly resourceful team-player with the ability to also be extremely effective independently. * Calm under pressure and proven ability to handle confidential information with discretion. * Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. * Superior skills in Microsoft Office (Outlook, Word, Excel, and Power Point) & Adobe Acrobat. * Confidence with tech such as MS Teams and Zoom, organising meetings and managing breakout rooms for large groups. GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Fantastic permanent opportunity to join an innovative and fast paced organisation! This really is a great company to work for with a great career progression and brand new offices in Birmingham. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. We are seeking a number of Customer Service Advisors to join this growing team. You will be delivering outstanding customer service whilst handling all customer queries and concerns and keeping the customer's needs in mind at all time as well as the inputting of data entry. This role will be based in offices full-time. The Role: You will be working within a supportive team in one of the client`s customer service centres where you'll have direct interaction with customers over the phone and via email Applying your customer service expertise when dealing with and referring customer's queries and complaints as well as liaising with clients with new and existing quotes Assisting customers with any issues or queries they may have Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs Gathering information to understand customer's requirements and offer suitable solutions Maintaining a detailed knowledge of the service offerings Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams The kind of candidate this role would suit: A Customer Service background is ideal (retail, hospitality, call centre, etc) Data Entry/Administration experience, ability to use company bespoke digital systems efficiently Comfortable dealing with customers, both over the phone and via email Ability to build relationships in a fast-paced, challenging environment Patience Good Listening skills Determination to go the extra mile Remaining calm under pressure Hard working to achieve quality results (answering a high level of calls, etc) Good numerical and organisational skills GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Fantastic permanent opportunity to join an innovative and fast paced organisation! This really is a great company to work for with a great career progression and brand new offices in Birmingham. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. We are seeking a number of Customer Service Advisors to join this growing team. You will be delivering outstanding customer service whilst handling all customer queries and concerns and keeping the customer's needs in mind at all time as well as the inputting of data entry. This role will be based in offices full-time. The Role: You will be working within a supportive team in one of the client`s customer service centres where you'll have direct interaction with customers over the phone and via email Applying your customer service expertise when dealing with and referring customer's queries and complaints as well as liaising with clients with new and existing quotes Assisting customers with any issues or queries they may have Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs Gathering information to understand customer's requirements and offer suitable solutions Maintaining a detailed knowledge of the service offerings Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams The kind of candidate this role would suit: A Customer Service background is ideal (retail, hospitality, call centre, etc) Data Entry/Administration experience, ability to use company bespoke digital systems efficiently Comfortable dealing with customers, both over the phone and via email Ability to build relationships in a fast-paced, challenging environment Patience Good Listening skills Determination to go the extra mile Remaining calm under pressure Hard working to achieve quality results (answering a high level of calls, etc) Good numerical and organisational skills By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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I have an urgent requirement for a fast-growing client of mine based in Birmingham; they are seeking a dynamic individual with account management or B2B experience to join their Client Services & Customer Success team on a permanent basis. This is an exciting time to join a business which is going from strength to strength, with the opportunity for development and growth. You will be working with a professional and fast paced team who pride themselves on delivering an excellent customer experience. The primary purpose of the role is to ensure the business benefits from revenue growth for their existing client accounts, and become their clients trusted contact for key projects. Benefits: Forward-thinking business, Friendly & informal working environment, opportunities for development, opportunities to earn bonus You can expect a salary of up to £26,000 per annum depending on experience. As a Customer Success Executive you will: Welcome new clients, being the main point of contact to support throughout on-boarding and off-boarding phase Build, and maintain strong, long lasting client relationships Proactively contact the portfolio of clients within agreed time frames Identify new business opportunities among the current client portfolio in order to up sell and grow Liaise with cross functional teams to improve the entire customer experience Produce monthly KPI reports for senior management as required Be an collaborative team member, have gravitas to create and implement new ideas & improve the customer experience Ref: GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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I have an urgent requirement for a fast-growing client of mine based in Birmingham; they are seeking a dynamic individual with account management or B2B experience to join their Client Services & Customer Success team on a permanent basis. This is an exciting time to join a business which is going from strength to strength, with the opportunity for development and growth. You will be working with a professional and fast paced team who pride themselves on delivering an excellent customer experience. The primary purpose of the role is to ensure the business benefits from revenue growth for their existing client accounts, and become their clients trusted contact for key projects. Benefits: Forward-thinking business, Friendly & informal working environment, opportunities for development, opportunities to earn bonus You can expect a salary of up to £26,000 per annum depending on experience. As a Customer Success Executive you will: Welcome new clients, being the main point of contact to support throughout on-boarding and off-boarding phase Build, and maintain strong, long lasting client relationships Proactively contact the portfolio of clients within agreed time frames Identify new business opportunities among the current client portfolio in order to up sell and grow Liaise with cross functional teams to improve the entire customer experience Produce monthly KPI reports for senior management as required Be an collaborative team member, have gravitas to create and implement new ideas & improve the customer experience By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Gleeson Recruitment Group are working in partnership with a market-leading organisation based in the heart of Birmingham City Centre, who are seeking their next Client Services Manager to join a new Customer Success Department. The opportunity Reporting directly in to the Customer Success Manager, you will be positioned in one of the company's most vital roles to drive their portfolio of client's growth and strategic account management. We are looking for a driven, curious and enthusiastic person to maintain, develop and build existing trusting relationships with key strategic long-term clients, and support colleagues in building new relationships. This role is initially focused on several large key accounts of their clients, to oversee support of existing customers, develop new business from existing clients and actively seek new sales opportunities. What you can expect to be doing Work on some of the largest accounts to support the management of client relationships and identify new business opportunities Operate as the lead point of contact within the business for matters specific to your accounts Coordinate colleagues across the company to ensure the account is adhering to agreed SLAs Help colleagues achieve trusted advisor relationships with key accounts and customer stakeholders Liaise with cross-functional internal teams to improve the entire customer experience Develop new business with existing clients and/or identify areas of improvement to meet revenue targets Forecast and track key account metrics (e.g. quarterly results and annual forecasts) Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders What you will bring We seek an intellectually curious candidate with the ability to influence the direction of the tech sector in the face of ongoing change. Proven work experience as an Account Manager, Client Relationship Manager or Client Services relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Strong organisational skills to support teams in large projects Experience delivering client-focused solutions to customer needs Experience using CRM systems Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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On the hunt for Account Management or Client Services positions in the Birmingham area? A rapidly growing Tech Start-up is on the lookout for an energetic Client Relationship Executive to join their Birmingham team - apply today! In this Client Relationship Executive role, your responsibilities will include: Manage and grow a portfolio of clients, from client onboarding phase Increase the client's knowledge of the service offerings Provide the client with accurate data, insights with regular reporting Act as a client advocate to improve their overall experience Maintain the organisation's reputation as a market-leading expert Confident when using the phone and hosting video calls Extremely proficient in email, and have excellent English writing skills Confident in meeting with clients and partners Job requirements Previous experience in a B2B Account Management & Client facing role Driven by providing an excellent service to all clients A passion for creating change and like the idea of working in a start-up Experience with CRM engagement, and be able to maintain your pipeline (desirable but not necessary) Working in a high growth environment that is passionate to see you excel in your role Freethinker that doesn't mind putting ideas forward Benefits of the job - Client Relationship Executive A starting salary of £25,000 - £27,000 (plus annual bonus) Hybrid collaborative working environment for all staff Excellent brand new Birmingham City Centre office High-growth environment GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Are you an experienced HR Administrator, with payroll knowledge also? Are you looking to take the leap in to a fast-paced environment? If so, Gleeson Recruitment Grou0p are currently recruiting for a HR Administrator to join a global organisation, to sit within their UK HR Department. Reporting directly to the Head of HR, you will be joining an inclusive and small function to to drive all lifestyle administration, inbox management of central HR inbox, manage payroll administration & on boarding process plus much more! What we are looking for: Previous experience within a HR/Payroll Administrative role Relevant CIPD/HR Qualification, or currently working to Knowledge of HRIS systems, SAP SuccessFactors is desirable Strong IT skills and competent using Office365 Ability to work to high level of accuracy Highly organised and can prioritise all tasks This role will be required to be office-based for the initial training and integration to the business, and will offer hybrid working upon satisfactory probationary period. In return, you will be offered an enhanced pension scheme, private medical & flexible benefits. GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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