Are you looking for your stepping stone career path within the legal sector? Do you hold a law degree, and love all things litigation? Perhaps you have completed an internship and want to thrive in an in-house legal function to progress your career? If so, we want to hear from you!We are currently working with a large, international organisation based in Birmingham, who are seeking a Litigation Support Administrator, to manage their risk and insurance administrative support. Being the first point of contact for all insurance matters, you will be an accountable member of a small legal department. From general administrative support, to litigation management, you will be given all the support to ensure that you are successful in your daily duties.What we are looking for! Previous experience within a similar litigation support roleMust hold a law degree Knowledge and confidence to manage insurance claims, litigation management and accident management Previous experience of managing legal proceedings including small claims is essentialMeticulous in your approach; a keen eye of detail Strong interpersonal skills; take initiative and ownership of your daily responsibilities Excellent written and verbal skillsThis is a full-time permanent position, and will require you to be in office a minimum of two days per week. If you are seeking a long-term career within the legal sector, want exposure to more practical processes and want to work in a small, inclusive and welcoming team, get in touch today!GleeTOBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Do you want to be part of an exciting new venture & growth strategy?GRG are working exclusively to support a South Birmingham client who are seeking a competent Executive Assistant to support their ambitious CEO, in a highly impressive hi-tech firm. Within a collaborative and rapidly-expanding business, this role will suit a forward-thinking, innovative & seasoned EA, who enjoys working amongst a fast-paced environment and is confident at adapting quickly to last minute changes whilst always providing meticulous attention to detail. In this newly-created position, you will be experienced in providing professional support including diary management, managing inbox, international travel arrangements and bookings, alongside some event and marketing coordination.What your new role looks like …Complex diary management of busy, changeable diaries for the CEO, as well as additional adhoc support to CFO and CTO, Chair & Heads of DepartmentsGate-keeping and acting upon correspondence where appropriateScheduling global travel and creating accompanying travel schedulesForward planning daily / weekly commitments therefore assisting with the management of complex workloads through effective diary managementCoordinating board meetings, ensuring agenda packs are circulated, attendance of meetings (note taking), creation of action points and follow upDocument preparations; from presentations to supporting in research projectsProviding the CEO with comprehensive administrative support; drafting of letters, scripts, emails, reports, presentations and much more!Aptitude for numbers; able to interpret financial reporting informationProviding assistance to the wider SLT, external stakeholders and visitors, ensuring that all visitors are welcomed to the new offices in a professional and courteous mannerFlexible to support your CEO when overseas and be on hand to act on their behalfBeing the main point of contact within the office; covering both both general office & facilities management as requiredExperience and skills requiredPrevious EA/PA experience at C-Suite levelCompetent to integrate within a fast evolving organisation, in a standalone roleStrong IT skills (MS outlook, word, PowerPoint, expert in Excel)Excellent communicatorTact & discretion, for dealing with highly sensitive informationOutstanding attention to detail, highly organised with a logical approachAbility to operate with little supervision and resolve problems efficiently and with confidence; able to preempt situations or issuesInterest in research, marketing & PRTake initiative to get things doneProactiveAmbition to develop this role to add value to the businessFlexible and adaptable in your approachA true team player - support, provide and take help when necessaryConfidence and ability to challenge and manage upwardsRemain calm and reassurePersonal Assistant | PA | Executive Assistant | EA | Administrative Support | C-Suite level | Business Support | GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

You'll be joining the Director and their wider team, who are providing business critical support to this organisation. For this role you will be required to be in the Coventry office on a full-time basis. What you'll be doing: Maximise use of time through effective diary management, arranging meetings and events ensuring suitable rooms and set up. To support with Agenda /Minutes production and monitor/chase progress of agreed tasks and deadlines.Proactively monitor emails, post, telephone, prioritising and cascading/escalating as appropriate within own function and without supervision where appropriate. To reverse manage as required to improve operational efficiency.Production of written correspondence for team, as directed. Build and maintain positive relationships with management teams, key stakeholders and third partiesProof-reading documentationExpense managementRaising purchase orders, setting up new vendors and supplier payments, raising sales orders and invoices using SAPAdherence to health and safety compliance standards and GDPR processesOrganising social events, volunteer days and staff training daysYour Profile High standard of general education to GCSE, A Level or above.Considerable experience in similar PA/Administrative roles at Director or Board level.Excellent communication skills both verbal and written.Excellent networking and influencing skills.Expert knowledge of software e.g. Sharepoint, Teams, Word, PowerPoint, Excel, Outlook, SAP, WordPress and other appropriate in house systems.Well developed prioritisation and organisation skills.High levels of confidentiality.Ability to confidently communicate with colleagues at all levels of the organisation.Flexibility, adaptability and able to multi-task in a fast-paced commercial environment.For further details, apply today.PA| Personal Assistant| Senior Admin| Coordinator| Executive Assistant | GleeTOBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you an accomplished Executive Assistant or Team Assistant with experience supporting Directors or Heads of Service?Do you have proven experience providing complex and extensive diary management?Are you able to work without supervision, identifying and solving problems in a proactive manner? If so we would love to hear from you!Our client, a market-leader in their field, are looking for an experienced, dynamic, enthusiastic, and well organised Executive Assistant that can take the reins in delivering a key role providing vital support to their Managing Director and wider Senior Leadership Team.Key responsibilities include:Extensive diary and in-box management, scheduling all internal and external meeting and liaising with key stakeholders.Arranging travel and accommodation when needed.Acting as the primary point of contact for the MD, screening and managing communications, prioritising responsiveness and distributing correspondence.Supporting the MD with preparation for and following up from meetings and their associated issues including information gathering and review, agenda creation, presentation and report creation, minute taking, facilitating follow up actions with staff and key clients.Managing expense claims, company Credit Cards and processing invoices. The successful candidate will possess exceptional communication skills, be a natural problem solver and display a friendly, flexible, "can do" attitude. Proven experience in building relationships with stakeholders of all levels is key. You will work accurately, have a keen eye for detail and be able to hit the ground running. If you have previous Personal Assistant, Senior Team Administrator or Executive Support experience, please do get in touch to discuss this opportunity in more detail! GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you a fluent Dutch speaker and available immediately? I am so pleased to be working with an impressive, International IT Software organisation who are looking to recruit a fluent Dutch speaking Client Support Advisor to join their team in supporting and delivering to clients across North Europe, initially on a 3 month temporary basis with potential of extension. You will be responsible for communicating with clients to maximise sales through service - focus on increasing transactional sales by identifying and successfully pursuing potential repeat purchases, contract renewals etc .Building and maintaining excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate. Profile:Experience within Administration / Client Service SupportFluency in written & oral English and DutchStrong knowledge of Microsoft packages, Excel, Word etcExcellent customer service skills across multiple locationsExcellent interpersonal skillsExcellent computer skillsIndustry or shared service experienceTeam PlayerAccurate data entry skills. This is a unique opportunity to join an award-winning business. Initial training period is provided, once completed 3 days in the office and 2 days working from home will be an option. The Offer:Monday to Friday / 8am to 4pmOn-site ParkingFantastic Location within walking distance of the train stationAward Winning Global OrganisationGleeTOBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Client Relationship Executives required for our Birmingham City Centre client!Have you worked in a contact centre or customer service department previously? Are you passionate about delivery of exceptional customer service? Perhaps you have experience working within a fast-paced and ever-changing environment where you have had to quickly respond to resolve issues, complaints or claims?You will be working as part of a new division, a stones throw away from Birmingham's train stations, in a full-time, permanent Client Relationship Executive position. You will be the first point of contact for your customers, and be responsible for handling claims, from end-to-end! Typical duties will be:Collecting data, information and documents from your clients Assess and investigate incidents which have occurred, and provide solutions quickly.Liaise with multiple third parties and build strong relationshipsEscalate issues to internal stakeholders What you will need!Previous experience working within a similar claims handler position (within the insurance or automotive sector is desirable)Meticulous and logical; you will absolutely need to be articulate and be accurate with the high volume of data to collate and manage Possess strong relationship management and customer service skills; always thriving to find a first point resolutionAbility to handle every situation with an objective mindset; not all claims are the same!Working knowledge of various CRM and ticketing systems would be preferableBe able to work in a high-volume, ever-changing environment, and able to adapt to any situation that arises.Dealing with a variety of unexpected queries daily that come through to the team.Your working hours will be Monday - Friday (between 8am - 6pm) and after your initial induction period and you are confident having learnt the ropes, you will have the opportunity to work flexibly and work part office, part home based basis.In return, you will be joining a new division within a rapidly-expanding business, in new lovely office space, be a valued member of the team, and have access to social events, on-site office gym and lots more!By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

GRG are recruiting a new permanent Customer Service Advisor role working within the Financial Services Sector!This would be an excellent opportunity for someone who is looking for that next step in their career and join a business which can offer excellent progression and development. You will need to have previous experience within the Financial Services sector within a similar inbound/outbound customer service/contact centre position.You will be more than just the friendly voice of the business. You'll be a listener and problem solver. As a Customer Service Advisor within their HQ, you'll be there for your customers in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you.You'll be part of a close-knit team at the heart of giving your customers a fantastic and memorable experience. A Customer Service Advisor will provide an experience that is second to none. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of the business. The difference you'll make!* Delivering an outstanding service to our customers on every call and helping as many customers as you can. * Helping to keep your customers and the bank safe * Solving problems and escalating issues when necessary * Sharing best practice with colleagues, utilising banking internal procedures; share opportunities to improve, and escalating where barriers need to be removed* Delivering on customer requests, following processes to safely complete key updatesWhat you'll bring to this role!* Proven ability to deliver outstanding customer service either from a face to face or a telephony background* The ability to communicate effectively with customers to truly understand their needs * A real desire to go above-and-beyond for customers* Effective team working skills with a flexible, can-do approach to work* Openness to a broad range of activities even if outside of standard expectations* Ability to grow, adapt and change accommodating business needs and prioritiesAdditional Info! The working hours are currently Monday - Friday, between 8.30am - 5.30pm. This is a hybrid working Customer Service Advisor role within their Birmingham offices. For more details, apply today! By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you passionate about the client service delivery within Front Of House, with Office Host experience? I am working with an award-winning, global organisation to support their search for an Office Coordinator to join their London City Centre Team.The ideal candidate will provide top-level assistance for high level executives, be meticulous and highly organised, as well as comfortable scheduling meetings and responding to emails on the Executive's behalf, as and when required. Lastly, this individual should be able to draft documents and help the SLT with any necessary meeting preparations. This is a hybrid position, as you will be dual-tasked to coordinate the Front Of House, ensuring that visitors are personally welcomed, as well as catering and meeting room set up with fine attention to detail.Please note, this role is based on a 30 hour working-week, between the hours of 8am-2pm (Monday-Friday) in office.Key responsibilitiesCalendar and email management for Executive Team.Aid your SLT with full board pack, agenda and presentation compilation.Office management; liaising with contractors for facilities maintenance, ensure the office and meeting room space is kept to the professional standards of excellenceMonitoring Health & Safety, taking ownership of all office Risk Assessments & updating trackers.Being the main point of contact, meeting and greeting visitors and issuing visitor passesResponding to emails and document requests on behalf of the SLT.Draft board packs, slides, meeting notes and documents for Executive Team.Liaise with Senior EA to CEO, and coordinate office agendas.QualificationsBachelor's degree or equivalent previous experience within a Corporate Receptionist, Front Of House Lead, Office Assistant, Office Administrator, Personal Assistant or similar roleProficient in IT systems, Microsoft Office SuiteExperience in general PA duties; managing multiple priorities, administrative coordination, and logisticsWell-organised, detail-oriented, ability to multi-task with great follow-up skillsStrong written and verbal communication skillsHighly professional, personable and a forward-thinkerWithin this organisation, you will have the opportunity to work with a market-leading, global Exec Team and an organisation that will be fully committed to fostering your growth and development opportunities to enable growth within your career! In return, this organisation is seeking the most reliable and committed individual to be a lynch-pin within the London office, so if you feel that you meet the criteria above, please do get in touch!You will be offered an excellent benefits package, competitive salary, an enhanced pension scheme and much more!By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you experienced in documentation control? Do you have a passion for Health & Safety and hold a IOSH ? If so, please read on!GRG are working with an infrastructure organisation who are in an extensive transformation process, and seeking administrative support to their Safety and Operations Department. In this newly-created Document Controller position, you will be reporting to the Head of Department, assisting with a variety of tasks ranging from the production of reports, raising purchase orders to assisting with policies and processing of internal documents. You will have the opportunity to join a highly-performing organisation, with the focus on their people to enhance the business success.What will be involved in your role?Take full accountability of processing documentations and maintaining the business management system Supporting your team in producing reports, action trackers and spreadsheets Attendance of team meetings and taking minutes Raising purchase orders and receipting as requiredResponsible for processing of incident reports, maintaining RISAS procedures and committee packs and much more!What we need from you?Previous experience within a similar technical, Health & safety administrative support role Hold a Safety qualification (IOSH) or similar relevant accreditationKnowledge of rail sector essential Demonstrable experience of report collation and gathering complex data Strong administrative skills Competent systems user (advanced user in business management systems, PowerPoint, Excel)Take initiative to support multiple stakeholders, prioritising essential tasks and coordination across the departmentYour package will include free on-site parking, competitive salary with bonus scheme, flexible working options (3 days in office, buy and sell leave scheme, fresh fruit and much more!If you feel you meet with the requirements above, we would love to hear from you. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Do you thrive on the challenge of coordinating complex itinerary? Are you passionate about the client service delivery within Front Of House, with Office Host experience? I am working with an award-winning, global organisation to support their search for an EA to join their London City Centre Team.The ideal candidate will provide top-level assistance for high level executives, be meticulous and highly organised, as well as comfortable scheduling meetings and responding to emails on the Executive's behalf. Lastly, this individual should be able to draft documents and help the SLT with any necessary meeting preparations. This is a hybrid position, as you will be dual-tasked to coordinate the Front Of House, ensuring that visitors are personally welcomed, as well as catering and meeting room set up with fine attention to detail.Please note, this role is based on a 32 hour working-week, between the hours of 8am-2pm (Monday-Friday).Key responsibilitiesCalendar and email management for Executive Team.Aid your SLT with full board pack, agenda and presentation compilation.Responding to emails and document requests on behalf of the SLT.Draft board packs, slides, meeting notes and documents for Executive Team.Liaise with Senior EA to CEO, and coordinate office agendas.QualificationsBachelor's degree or equivalent previous experience within an Executive Assistant, Personal Assistant or similar roleProficient in IT systems, Microsoft Office SuiteExperience in managing multiple priorities, administrative coordination, and logisticsWell-organised, detail-oriented, ability to multi-task with great follow-up skillsStrong written and verbal communication skillsHighly professional, personable and a forward-thinkerWithin this organisation, you will have the opportunity to work with a market-leading, global Exec Team and an organisation that will be fully committed to fostering your growth and development opportunities to enable growth within your career! In return, this organisation is seeking the most reliable and committed individual to be a lynch-pin within the London office, so if you feel that you meet the criteria above, please do get in touch!You will be offered an excellent benefits package, competitive salary, an enhanced pension scheme and much more!By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you an Administrator looking to change the trajectory of your career within a growing team, where you will receive all the training required to expand your skill-set and oversee the company's customer accounts? Do you have office experience and want to work as part of a supportive and cohesive team?This company specialise in hi-tech engineering and manufacturing and are seeking a Customer & Contract Administrator to join their growing team.As part of the Customer & Contract Operations Team, you will be responsible for inputting data, monitoring and updating contracts and liaising with customers, offering support and advice as needed. This role would suit those with an office/administration background, who want to build on their skill-set and progress in account management, with the opportunity to take on more responsibility while benefiting from ongoing internal training.Responsibilities:Updating and inputting data into the database as required Monitoring orders and supporting the wider organisation with adhoc requests Liaising with customers as required via phone or email, responding quickly to all queriesYou will need to be:An experienced administrator, with proven experience in a similar office administration or customer account administration/manager role Proficient in various IT systems, Excel, Word, CRM SystemsClient service focused, customers being at the heart of everything that you do!Strong written and verbal skills (happy to answer the telephone as soon as it rings!)AccountableProfessional and personable demeanourThis package will include on-site free parking at their offices, working in a family-feel organisation where you will be valued in this small, inclusive team. You will have access to health-care and well-being packages and much more!If you feel that you have some of the skills mentioned above, please get in touch! GleeTOBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you experienced in documentation control? Do you have a passion for Health & Safety and hold a IOSH ? If so, please read on!GRG are working with an infrastructure organisation who are in an extensive transformation process, and seeking administrative support to their Safety and Operations Department. In this newly-created position, you will be reporting to the Head of Department, assisting with a variety of tasks ranging from the production of reports, raising purchase orders to assisting with policies and processing of internal documents. You will have the opportunity to join a highly-performing organisation, with the focus on their people to enhance the business success.What will be involved in your role?Take full accountability of processing documentations and maintaining the business management system Supporting your team in producing reports, action trackers and spreadsheets Attendance of team meetings and taking minutes Raising purchase orders and receipting as requiredResponsible for processing of incident reports, maintaining RISAS procedures and committee packs and much more!What we need from you?Previous experience within a similar technical, Health & safety administrative support role Hold a Safety qualification (IOSH) or similar relevant accreditationKnowledge of rail sector essential Demonstrable experience of report collation and gathering complex data Strong administrative skills Competent systems user (advanced user in business management systems, PowerPoint, Excel)Take initiative to support multiple stakeholders, prioritising essential tasks and coordination across the departmentYour package will include free on-site parking, competitive salary with bonus scheme, flexible working options (3 days in office, buy and sell leave scheme, fresh fruit and much more!If you feel you meet with the requirements above, we would love to hear from you. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you a fluent Dutch speaker and available immediately? I am so pleased to be working with an impressive, International IT Software organisation who are looking to recruit a fluent Dutch speaking Client Support Advisor to join their team in supporting and delivering to clients across North Europe, initially on a 3 month temporary basis with potential of extension. You will be responsible for communicating with clients to maximise sales through service - focus on increasing transactional sales by identifying and successfully pursuing potential repeat purchases, contract renewals etc .Building and maintaining excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate. Profile:Experience within Administration / Client Service SupportFluency in written & oral English and DutchStrong knowledge of Microsoft packages, Excel, Word etcExcellent customer service skills across multiple locationsExcellent interpersonal skillsExcellent computer skillsIndustry or shared service experienceTeam PlayerAccurate data entry skills. This is a unique opportunity to join an award-winning business. Initial training period is provided, once completed 3 days in the office and 2 days working from home will be an option. The Offer:Monday to Friday / 8am to 4pmOn-site ParkingFantastic Location within walking distance of the train stationAward Winning Global OrganisationBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Are you an experienced team leader? Would you like to work within a growing organisation and propel their profits? Do you lead and engage your team to drive performance? If the answer is yes, apply now!We are working with a specialist organisation to help them hire a Contact Centre Team Lead. Our client is looking for an experienced manager to join their customer service department on a permanent basis, to support the Customer Service Manager with the delivery of customer satisfaction.Our client is looking for an empathetic, honest and attentive individual who is understanding of their primary target customers. It will be your duty to manage the customer service team members, drive engagement to enhance performance and to aid with their training and development. You will be an integral part of the team and therefore will be able to manage your time to ensure that you adopt a "hands-on" approach as well as be accountable for the people management.This is an office-based role, and requires the successful candidate to work on a shift basis (9-5pm or 11-7pm) with alternating weekends (9.30-4.30pm).Ideal candidate:Proven work experience as a Senior Customer Service Advisor, or Team Lead within a contact centre settingSupport your team to drive quality in their performance; monitoring through call compliance, performance analysis and setting individual / team KPI targetsEnsure adherence to company proceduresBright high energy individual with a passion to learn and contributeDetail-oriented, able to keep track of lots of data effectively.Happy to deliver group and individual training sessions across the business Good computer knowledge and proficient with excelIf you would like to be considered for the role and feel that you can positively impact the business and team, click apply now! By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details

Compliance OfficerPassionate about developing your compliance career?Do you have experience working within a compliance role?Do you have knowledge of legal and regulatory requirements, in particular in respect of AML/sanctions? Role: Compliance OfficerLocation: Birmingham City Centre & HybridGleeson Recruitment Group are proud to be working in partnership with a professional services company based in the heart of Birmingham City Centre, who are looking to recruit a Compliance Officer to support their Head of Risk & Compliance.What's in it for you?Clear career progression planWorking within a professional services environmentWorking in a forward thinking and thriving teamHybrid working availableFabulous Benefits (Save to share scheme, corporate travel pass etc)The RoleSupport the Head of Risk and Compliance in delivery of trainingContributing to continuous improvement within the firmKeeping up to date with legal and regulatory requirements applicable to compliance (SRA, RICS and IPReg)Assist the Internal Audit functionAssisting with general administration for the Risk & Compliance teamIdeal Experience1 - 2 years experience within a compliance officer role or Experience of working in a legal services advantageousOutstanding communication skills both verbal and written By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

details