An opportunity has arisen for a leading Financial Services client, to join their Customer Service Risk function. As a Risk Team Leader, you will be responsible for overseeing a small team, to ensure the highest level of risk management, oversight and mitigation. Reporting in to the Head of Customer Service, you will maintain strong operational control, improve efficiency and automation whilst adhering to the company policies in line with regulatory banking requirements. Role responsibilities will include: Overseeing the risk function, coaching, training and developing the team to educate on risk management and controls; using strong leadership skills to support the day-to-day management of the department, from account opening through to high-risk transaction activity. Always driving continuous improvement, ensuring the department comply with legal and regulatory standards. Remain focused on driving the retention and development of the customer base, developing new business in conjunction with the corporate plan. Drive customer satisfaction, advocacy to enhance the company reputation within the market through quality service. Process transactions with high levels of accuracy. Continuous review of existing processes and procedures, proposing improvements to elevate service and reduce human intervention and completion of risk statements To be successful, you will need: Proven experience within Financial Services & Banking sectors Hold a banking qualification, desirable Essential to have operational knowledge of banking processes and key regulatory/legal issues Demonstrable experience on payment processes, payment systems, banking technology High levels of numeracy Strong influential skills: ability to exercise judgement and decision making engaging with key stakeholders Ability to drive positive change People management: the desire to drive a team culture of accountability and accuracy Attentive to detail Within this full-time, permanent position, you will be joining a people-centred team, working on a hybrid basis. You will be rewarded with an extensive benefits package. GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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This fabulous opportunity is working with a fantastic company who really care about their employees, understand, and are committed to the market, and have implemented market leading broker systems to drive their growth. As an Underwriter your responsibilities and duties will include: * Timely and accurate underwriting decisions within a higher level delegated authority and recommendations to senior management where outside of personal mandate * Prepare comprehensive financial analysis identifying all material financial and other risks and opportunities in order to arrive at a balanced and informed recommendation * Undertakes all appropriate diligence in respect of transactions, including reference to relevant bureaus, referencing agencies & other external sources ensuring alignment to the Bank's risk policies * Maintains active watch over portfolio performance & awareness of market trends * Able to liaise with key customers About You If you are currently in an Underwriting/Credit role or are currently working as a Credit Underwriter, this is the ideal next step in your career Skills required for the Underwriter role: You must have: * Extensive experience in a relevant role within Credit / Risk Management * The willingness, aptitude and gravitas to be a key member of a growing business * Fundamental knowledge of accountancy and financial analysis of SME's and corporates * From a credit perspective, lending experience of SME and corporate clients * Understanding of regulatory governance and ensuring compliance with lending and credit policies (including management of large exposures / concentration risk) * Experience of refinancing and security structured transactions By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Are you passionate about going above and beyond for your customers? Do you have experience working within the Financial Services sector? If so, please read on! For my client's customers, you'll be more than just the friendly face and voice. You'll be a listener and problem solver. Whether you're helping someone with a simple query, aiding them with technology, transacting with them over the phone or protecting your customers against fraud, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in the customer service team HQ can be busy, varied and challenging, so they're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all. The difference you'll make * Acting as the first point of contact for customers over the phone * Assisting with day-to-day transactions, queries and servicing * Answering customer calls into our contact centre * Building relationships and finding solutions * Developing your knowledge of services and products to help customers * Identifying new ways to improve the customer experience Candidate Description * Proven ability to deliver outstanding customer service either from a face to face or a telephony background, preferably within the Financial Services sector * The ability to communicate effectively with customers to truly understand their needs It would also be nice for you to have * A real desire to go above-and-beyond for customers * Effective team working skills with a flexible, can-do approach to work * Openness to a broad range of activities even if outside of standard expectations * Ability to grow, adapt and change accommodating business needs and priorities This is a full-time, permanent opportunity working within the Birmingham offices. You'll join on a competitive salary starting from £20,000 - 23,000 and you'll receive a great benefits package! By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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As the Executive Assistant, your role will be varied, challenging and enjoyable; providing the opportunity to take ownership and tailor the position to best suit both the Senior Leadership Team and yourself while working in a rapidly growing organisation. It is a fast paced environment that will suit an experienced Executive Assistant. You will be based within their Worcestershire offices in Redditch. As the Executive Assistant you will be responsible for the following duties: Act as first point of contact for internal and external senior executives Diary management, forward planning, email & communication management supporting both Directors and Heads of Departments. Screen emails and telephone calls Provide Senior Leadership Team with clear, pertinent business information to assist in the on-going management and decision-making of the business Arrange & participate in meetings and events, booking venues, equipment and refreshments Organisation of travel itinerary and logistics Meeting support, including planning and pack/report preparation Producing / editing presentations using PowerPoint Manage all expense claims and reconciliation Oversee HR administrative duties; full end to end performance management Create financial and statistical tool and reports using Microsoft Excel & Microsoft PowerPoint Invoice and budget management To be considered for this role, you will have the following credentials: Financially literate Proven experience within a multi-faceted Executive Assistant position, with additional HR responsibilities Great interpersonal skills, with emotional intelligence Solid communication skills, with excellent command of written and spoken English Strong organisational skills, able to deal with an ever changing, fast paced environment Previous senior / exec level EA experience within a large global company Extensive experience of working with Microsoft packages Please send your CV to Jane Spearman or for a confidential discussion please call 0121 752 3822. GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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GRG are pleased to be working in partnership with a supply chain organisation based in Worcestershire, who are recruiting an Inventory Coordinator to join their Head Office Team. You will be responsible for supporting the Customer Service and Order Processing Manager, to maintain an efficient and high quality service by the organisation from suppliers, whilst also maintaining adequate stock levels and flow of goods inwards and outwards. This role is a permanent, full-time position, working hours are Monday - Friday (8.30am - 5pm). What will you be doing? Verification of documents including; stock quantities, pricing and orders, equipment required to complete the project, photographic records of site pre-installation of site conditions, site risk assessments, schedule and estimate of run time for works Identification of any potential issues Liaison with installers for stock inventory for goods leaving or to be returned by couriers Communicate with installers to obtain damaged goods and reporting on a weekly basis to line management Liaise with suppliers to identify defects and maintain communication with line management with proposed resolutions Monitor set stock levels Ensure goods are dispatched on time, liaising cross-departmentally Respond to incoming calls to ensure always providing exemplary customer service Complete additional tasks as required by management What we need from you! Previous experience within a similar inventory administration and customer service position, preferably within a supply chain environment Deadline driven Proactive and resolutions focused Attentive to detail and highly numerate An effective communicator; both written and verbal Strong IT skill-sets; Microsoft Office Suite and CRM Systems GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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GRG are pleased to be working in partnership with a FTSE 100 organisation on their search for their next Personal Assistant to Directors. Within this this hybrid working position, you will be responsible for supporting multiple directors, in a fast-paced environment across multiple office sites. Therefore, you will need to be flexible to attend various regional offices within your working week. Playing a vital point of contact, you will be responsible for the following: Co-ordination and attendance of both internal and external meetings; compiling meeting agendas, note taking and circulation of action points across the business Scheduling of travel and accommodation, submitting expense claims Extensive diary management Working collaboratively across the wider PA team, building strong working relationships with your colleagues and supporting in their absence or additional workload Coordination of events across the business Supporting the leadership team with onboarding and recruitment processes Additional ad-hoc project support, as business requires What you will need: Previous experience working within a similar Personal Assistant, Executive Assistant role within a busy organisation An effective communicator; liaising with senior leadership team and across the wider organisation Tech savvy! Working knowledge of all MOS package and Sharepoint Ability to be "hands-on"; show initiative and support in additional duties outside of the role remit Positive, inclusive and supportive demeanour Flexibility to travel; Full, clean UK driving license In addition to your base salary, you will be rewarded with 25 Days Annual Leave + Bank Holidays Buy and Sell up to 5 days Annual Leave Annual Bonus Scheme Enhanced Pension Plus much more! GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Due to company and office expansion, we are working in partnership with a global construction organisation who are seeking a Sales Support Administrator to join their high-performing commercial department. In this newly created position, reporting to the Head of Business Development, you will be a key member of the internal sales team, accountable for sales project delivery and commercial growth of the business. Outline of the Role Handling customer enquiries, both by email and telephone Acting as part of the wider sales department, completing sales administrative tasks Liaising between sales and operation departments to ensure that orders are processed accurately and in a timely manner Ensure that all tasks within the sales cycle are administered in accordance to company compliance procedures Key Attributes and experience required Previous experience within a similar sales administrative, commercial administrator or sales data entry role An effective communicator, both written and verbal Highly organised Ability to use own initiative and within a team Punctual & reliable Always focused on delivery of outstanding customer service Holds a full, clean UK driving license (there will be travel expected across company sites within the region) Ref:GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Due to company and office expansion, we are working in partnership with a global construction organisation who are seeking a Sales Support Administrator to join their high-performing commercial department. In this newly created position, reporting to the Head of Business Development, you will be a key member of the internal sales team, accountable for sales project delivery and commercial growth of the business. Outline of the Role Handling customer enquiries, both by email and telephone Acting as part of the wider sales department, completing sales administrative tasks Liaising between sales and operation departments to ensure that orders are processed accurately and in a timely manner Ensure that all tasks within the sales cycle are administered in accordance to company compliance procedures Key Attributes and experience required Previous experience within a similar sales administrative, commercial administrator or sales data entry role An effective communicator, both written and verbal Highly organised Ability to use own initiative and within a team Punctual & reliable Always focused on delivery of outstanding customer service Holds a full, clean UK driving license (there will be travel expected across company sites within the region) Ref:GleeTO By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Are you a graduate looking to kick-start your career within the professional services or corporate sector? Look no further, apply today! The company This client is working within the Hospitality & Tourism sector. As a Graduate Business Support Executive, you will work on international, mixed-method projects. Key duties As a Graduate Business Support Executive, you will focus on a mix of qualitative and quantitative projects, overseeing them end to end, ensuring client needs are met within tight deadlines Responding to new enquiries in a timely fashion; followed by data collection and analysis, researching and sourcing Monitor department inbox, answering telephone and email correspondence Update and track CRM System Report writing and presenting to external stakeholders Create and hold meaningful relationships with stakeholders Skills & Experience You will need to demonstrate a genuine desire to start a career within a fast-paced organisation and a passion for the events industry! Educated to degree level or higher in a relevant subject that has business management / administration Excellent written and verbal communication skills; ability to build rapport when liaising with new stakeholders and a confident telephone manner. Problem-solving intellectual ability, creative and analytical thinker Interested in this Graduate Business Support Executive role? Apply now and let's have a chat! By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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Are you passionate about all things Customer Service? Do you have experience working within the Financial Services or banking sectors? If so, please read on! I am working in partnership with a Financial Services client, who is looking to expand their Contact Centre department in their Birmingham City Centre offices. You will be focused on ensuring that your customers receive the best support, in a combination of both telephony and administrative role! As a Customer Service Advisor, you will provide a first-class customer service experience to new and existing customers. You will also have the opportunity to broaden your banking experience and to take of advantage of great training and development opportunities, as you provide support to their customers on a range of banking products. The main features of your role will include: Providing an outstanding level of service and developing productive and trusting relationships with our customers. Maintaining and developing your knowledge and awareness of the products and services on offer. Carrying out system and process administration to make sure that all customer records are up to date. Speaking to customers by phone and resolving queries on a range of banking products. The skills you'll need This might be the right role for you if you already have good customer service experience, some experience in the banking industry would be preferable. We'll be looking for: A commitment to focusing on your customer first and foremost The enthusiasm to learn and develop your expertise in the financial services sector Great communication skills, including the ability to adapt to different kinds of customer Excellent planning and organisational skills, and computer literacy A self-motivated approach, and the ability to work productively as part of a team What else you'll need to know You'll join on a competitive salary starting from £21,000 - 23,000 and you'll receive a great benefits package! By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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