Customer Services Agent
Location: Birmingham City Centre
Salary: £26,000 per annum
Start Date: Immediate start
Temporary to Permanent
About the Role
We are seeking a proactive and customer-focused individual to join our team as a Customer Support Coordinator. This role is ideal for someone who thrives in a phone based fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service.
Key Responsibilities
- Handle Inbound Queries: Respond to a high volume of incoming calls and emails, ensuring all queries are addressed promptly and professionally.
- Problem Resolution: Investigate issues, identify root causes, and provide effective solutions to maintain smooth operations and customer satisfaction.
- Proactive Communication: Monitor internal systems and take initiative to contact customers before potential issues escalate.
- Relationship Management: Build and maintain strong, positive relationships with customers and stakeholders through clear and consistent communication.
- Data Accuracy: Update and maintain records in internal systems to ensure all information is accurate and up to date.
- Process Compliance: Follow company procedures and service standards to deliver a consistent and high-quality experience.
- Collaboration: Work closely with other teams to share information, resolve complex issues, and improve overall service delivery.
- Continuous Improvement: Identify opportunities to enhance processes and contribute ideas for improving efficiency and customer experience.
Essential Characteristics
- Enthusiasm and passion for delivering excellent customer service.
- Strong problem-solving skills and ability to think on your feet.
- Experience handling a high volume of calls in a fast-paced environment.
- Ability to work well under pressure and multitask effectively.
- Excellent communication skills for building relationships with customers and suppliers.
- A proactive attitude and willingness to take responsibility.
- Resilience and adaptability.
- Eagerness to learn and embrace new challenges.
Desirable Skills
- Experience using CRM systems or similar platforms.
- Strong IT literacy, including Microsoft Office applications.
- Previous experience in a customer service or coordination role.
Working Hours & Benefits
- Hours: Monday to Friday 40 hours per week
- Office Based Environment
- Benefits:
- Salary up to £26k
- Perkbox
- Company pension scheme.
- Training and development opportunities.
- Supportive team environment with career progression potential.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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